Help Getting SNAP
Have your SNAP EBT benefits been stolen or “skimmed”? New federal and state rules allow certain SNAP and TA cash benefits to be replaced if they have been stolen through electronic means (card skimming, cloning, third-party misrepresentation, or other similar fraudulent methods such as phishing).
Any SNAP participants who have been affected by EBT Skimming can now apply and claim benefits stolen on or after October 1, 2022, to have those benefits replaced. All the information and forms you need to process a claim are provided in this link: Benefit Replacement.
You must apply for replacement benefits. You only need to complete one application for replacement of SNAP and/or TA cash benefits. Follow the instructions below to complete and submit the application.
- Gather Information — To file an application for replacement benefits you will need:
- Your SNAP case number and client identification number (CIN).
- The date, location, and amount of any fraudulent transactions you see in your EBT transaction history.
- These are transactions that you or your household did not make. They could be in stores, online, and even states you never visited. There are two ways to get and review your EBT transaction history:
- Option 1: Visit ConnectEBT or download the ConnectEBT mobile app available in the Apple App Store and Google Play Store.
- Option 2: Call the toll-free EBT Customer Service Helpline, available 24 hours a day: 1-888-328-6399
- Complete & submit your application.
- After your application is submitted — Districts will have thirty (30) calendar days to review the application, make a replacement eligibility determination, issue replacement benefits, and provide appropriate notice to the household.
- **The replacement benefit amount is either the sum of the individual theft transactions or an amount equal to two (2) times the SNAP benefit, whichever is less.
Food Bank for New York City can also assist you through the process of submitting Replacement Benefits Online.
If you need assistance, please call Food Bank’s SNAP Call Center at (212) 894-8060, Monday – Friday 9:00 a.m. – 4:30 p.m. Contact us via email: snap@foodbanknyc.org. Our staff will help you through the process of applying, re-certifying, and Benefit Replacement for SNAP. We will submit all applications and documents directly to HRA on your behalf.
Importante Aviso para Assistencia Nutricional Supplementaria (SNAP)
Tus beneficios de Assitencia Nutricional Supplementaria,cupones de alimento (SNAP) an sido robados? Nuevo Aviso, Las reiglas Federal y Estatal permiten ciertos Programa de Assistencias Nutricional Supplementaria (SNAP) beneficios ser remplazado si an sido robados por medio electronico (card skimming, cloning, third-party misrepresentation, or other similar fraudulent methods such as phishing).
Participantes affectados por estos robo, pueden ahora aplicar un reclamo de beneficios robados desde Octubre 01, 2022, para recivir reemplazo de beneficio. Todo el informe y aplicacion para processar reclamo son proveida aqui.
Formulario de reclamo para reemplazar beneficios robados electrónicamente, Presione aqui: Reemplazo de benificios.
Puede usar este formulario para solicitar el reemplazo de los beneficios de SNAP y/oCA que fueron robados electrónicamente a través de skimming, phishing u otros métodos fraudulentos similares. Consulte las instucciones detalladas para completar el formulario.
Para presentar un reclamo, debe proporcionar información específica sobre las transacciones fraudulentas.
- Puede encontrar esta información por –
- Verificando su historial de EBT en línea o descargando la aplicación móvil: ConnectEBT
- ConnectEBT (disponible para descargar en Apple App Store y Google Play Store)
- Llamando a la línea gratuita de Servicio al Cliente de EBT al 888-328-6399.
- Completa y envia la aplicacion
- Aplicacion enviada – El distrito tiene 30 dias calendario para revisar aplicacion, hacer reemplaso elegibilidad determinacion, proveer beneficio de reemplazo y notificar por carta decision de caso.
- **El reemplazo de cantidad de beneficios es la suma del robo individual transaciono la cantidad de (2) veces beneficios , cualquiera sea la mas baja de beneficios.
Food Bank for New York City Podemos asistirle con el proceso de remplazo de beneficios, si necesita ayuda, el centro de llamadas para el programa de Assistencia Nutricional Supplementaria (SNAP) al 212-894-8060, Lunes – Viernes 9:00 a.m. – 4:30 p.m. Envianos un correo electronico a snap@foodbanknyc.org.
Protect yourself from EBT Skimming
View English/Spanish versions of a guide published by New York State’s Office of Temporary and Disability Assistance below.
EBT Skimming Flyer (English)
Clonación (Skimming) de tarjetas EBT (Español)
Supplemental Nutrition Assistance Program (SNAP)
Federal Poverty Income Guideline and SNAP Benefit Allotment Changes Effective October 1, 2022
Infoline Extended Hours of Operation on Wednesdays
The Infoline call center will now be open until 7 pm on Wednesdays! . Hours of operation will remain from 8 am to 5 pm on all other weekdays.
The Infoline call center will now be open until 7 pm on Wednesdays! . Hours of operation will remain from 8 am to 5 pm on all other weekdays.
HRA Info Line: 718-557- 1399
SNAP On-Demand Interview
SNAP On-Demand telephone eligibility interviews resumed on June 1, 2022. All new SNAP applications and re-certifications must now include an HRA interview; otherwise, the case will be rejected.
Call HRA at 718-SNAP-NOW (718-762-7669) anytime between 8:30 am and 5:00 pm, Monday to Friday, for an “on-demand” telephone interview.
SNAP Assistance Flyer (English)