Important snap updates amid COVID-19 pandemic

New York City’s Human Resources Administration (HRA) has issued updates regarding SNAP and Public Assistance (PA) benefits in response to COVID-19 outbreak. Please read the updates below carefully. If you need additional assistance, you can call Food Bank’s SNAP Call Center at (212) 894-8060, Monday – Friday 9:00 am – 4:30 pm.

SNAP Recertifications are POSTPONED due to COVID-19. If you have a recertification currently scheduled or one that is coming due, you DO NOT need to recertify and your benefits will continue. You will get a letter at a later date telling you when to re-certify.

Most HRA locations are now CLOSED. All in-person appointments have been cancelled. Apply for SNAP online via the ACCESS HRA website or using the smartphone mobile app (download below). Find more information on the ACCESS HRA mobile app here.

HRA has provided very helpful information in this flyer, available in English and Spanish. For ongoing updates, please check ACCESS HRA’s website.

If you need additional assistance, you can call Food Bank’s SNAP Call Center at (212) 894-8060, Monday – Friday 9:00 am – 4:30 pm. Please note:

  • Call volume is high, so please try the online and mobile phone app first.
  • Food Bank staff are prioritizing New SNAP Applications at this time.