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Member Training - How YOU Can Have A Healthy Pantry

During this workshop you will learn how to make your pantry healthier using “Nutrition Nudges”!

You will gain a better understanding of what steps you can take to nudge your clients to make healthier choices. The instructor will share important information about the strategies you can use in order to make healthier items move off of your pantry shelves faster!

When: Tuesday, September 12th, 2:30pm-3:30pm

Where: GRIOT Circle, Inc. – 25 Flatbush Avenue, Brooklyn, NY 11217

September 2017

You're invited to GoOrange2DC!

Member Agencies are invited to GoOrange2DC at Food Bank For New York City’s annual Anti-Hunger Advocacy Day on Tuesday, September 26th, 2017. During this day-long trip to Washington, D.C. you’ll meet with the office of the Member of Congress that represents your program’s area to advocate for stronger federal anti-hunger policy. Space is limited – RSVP today!


Featured Recipe: Strawberry-Banana ``Nice Cream``

Do your bananas and berries spoil very quickly?

You can freeze them and use them for delicious “nice cream”!  This is a more nutritious, low-fat option compared to ice cream and very easy to make. Try it out this summer!

August 2017

Member Spotlight: CHASI

Nutrition education is a priority for this site who participated in our Healthy Pantry Initiative (HPI) pilot project!

July 2017

Is Your Agency A Good Fit for JSY?

JUST SAY YES TO FRUITS AND VEGETABLES (JSY) is a free nutrition education program provided for SNAP recipients and applicants at emergency food relief organizations throughout New York State.

Summer 2017

Summer Meals

Summer Meals started June 29, 2017 and runs to September 1st and provide free, healthy breakfast and lunch to millions of children over the summer and help families save money. Meals are available at various locations including public schools, community pool centers, and NYCHA complexes. The program is open to children ages 18 and under. No registration, documentation, or ID is required to receive a free breakfast or lunch meal.

Summer 2017

EFAP Helps and more in the City Budget

Mayor Bill de Blasio and City Council Speaker Melissa Mark-Viverito announced a budget agreement that included a $7.2M increase to EFAP over proposed levels! This is a significant step and a MAJOR VICTORY for New Yorkers who rely on EFAP and the emergency food network. Read Margarette Purvis’s statement, then join us in sending a thank you message to City Leadership!

June 2017

Just Say Yes Newsletter

Get your summer off to a healthy start with the summer edition of the Just Say Yes to Fruits and Vegetables Newsletter! Learn about healthy cooking methods for your favorite veggies and share a list of produce that’s in season in June, July, and August with your clients.

Summer 2017

EITC Posters for Your Agency

Many of your clients may be eligible for the Earned Income Tax Credit.  Download and print these posters to help let them know! Also available in the Helpful Materials tab under EITC.

Feb 2017

Food Bank Research: Need Continues for Fresh Food

As anti-hunger resources are threatened in NY and DC, Food Bank’s network of soup kitchens and pantries are shorter on food than capacity.

FEB 2017

Place an order for your organization

Getting Started


Complete the Online Ordering Registration Form and fax or email it back to Food Bank.


Already registered? Download our Online Ordering Guide* to quickly learn how to navigate the system.

*Tambien disponible en Espanol aqui.

Helpful Information

About Donated Food and Non-Food Items

What is it? Donated food and non-food items offered to Food Bank members—including personal hygiene, cleaning and baby products, .
Is there a fee? Donated food and non-food items are offered to Food Bank members free of charge.
Who is eligible? Active Food Bank members in good standing with a current Agency Participation Agreement on file.
How do I access? Food Bank members may access donated items via Food Bank’s Online Ordering System.

About Wholesale Inventory

What is it? Food and non-food items are purchased wholesale by Food Bank and offered to Food Bank members at below-market cost.
Who is eligible? Active Food Bank members in good standing with a current Agency Participation Agreement on file.
Is there a fee? Fees for Food Bank wholesale inventory vary by item. Please see a full inventory of items offered on Food Bank’s Online Ordering System.
How am I billed? Food Bank members will receive an invoice upon delivery. Payment can be made upon delivery or within 30 days.
How do I access? Food Bank members can place orders for wholesale inventory through Food Bank’s Online Ordering System.

How to Order Free Produce

Food Bank’s Online Ordering System allows you to choose how much FREE produce you would like to receive with your delivery. The process is very simple and will allow us to better meet your needs. Food Bank’s produce is always free of charge and provides a great way to stretch your resources, while adding nutritional value to your pantry bags or meals.

Please remember, you will receive assorted produce. The amount you receive is subject to availability. However, you will not receive more than the requested amount.

How to Add to Your Online Order

First, click the “View Cart” button. Then, check the “Add Free Produce” box located in the right corner underneath “Amount Due” on the checkout page. Enter the requested quantity.


This can also be seen in the Online Ordering Guide.

Understanding Your Credit Limit

Each Food Bank member is given a credit limit: the sum total of unpaid bills that an agency can have at any one time. Most agencies have a credit limit of $500 across all food programs. In other words, if your agency operates a food pantry and a soup kitchen, the total credit limit for the agency is $500 total, not $500 for each program.

Here’s an example. Let’s say you place an order for $400. Until this is paid (via grant or agency payment), your agency can only order $100 worth of product. If you attempt to place an order for more than $100, the order will be rejected. If you are considering placing an order that exceeds your credit limit, please contact us first via email at memberservices@foodbanknyc.org for approval.

Also, please remember that donated orders must be paid within 30 days, while wholesale orders are paid by check upon delivery.

Submit Your People Served Report

Food Bank regularly hosts workshops, trainings, and advocacy events for our member charities to help you better serve your clients and communities. You’ll find these events centrally located in the calendar below. 

Registration is required for all trainings. Click on the trainings below to view all details, including date, time, location and registration information. 

Please note: Events listed below are for organizations and charities in our Member Network ONLY, and are not open to the public.

Glossary of Member Trainings

Food Safety Training for Pantries

This two-hour course was designed by NYC Food Safety Committee to target specific issues that are relevant to food pantries. In this training we will review the best practices and acceptable methods when working with food, proper storage procedures, and learn how to handle food safely.

Food Safety Training for Soup Kitchens

This four-hour training provides a comprehensive look into the expectations and requirements surrounding food safety issues and overall health requirements of a New York City soup kitchen. A certification from NYC Dept. of Health and Mental Hygiene will be received with completion of this course. No test is mandatory, participation only.

Online Ordering Training

This training offers you and your staff with all the information you need to successfully navigate Food Bank’s Online Ordering System, which offers access to our inventory 24 hours a day, 7 days a week. Additionally members will be trained on how to input People Served Statistics each month.

Volunteer Recruitment and Training

Volunteers are vital to your pantry, soup kitchen, and overall operations. Where can you find committed volunteers? How do you keep volunteers coming back? Learn how to manage a great volunteer program with willing volunteers who are dedicated to your mission.

How to Pass Your Inspection

This training provides the opportunity to engage with one of our Member Engagement Coordinators and learn what is expected on a site visit. Members will be provided with clarity on the necessary means to create a successful service plan for your program as well as inventory management.

Service With a Smile

This training will allow members to work collectively in a group setting to discuss and answer questions pertaining to customer service, within your programs distribution. It will also offer insight into ways to troubleshoot possible challenges surrounding cultural sensitivity, discrimination and crowd control.

Client Choice

Offering client choice in your pantry is exactly as it sounds: A pantry that allows clients to select food based on their own individual preferences, health needs and circumstances. This training offers your program the tools you’ll need to implement the client choice model within your program while simultaneously promoting client dignity by allowing them to make their own food choices.

New Member Orientation

This orientation is provided to both new members of the Food Bank’s network as well as new staff to your organization. The orientation will include an introduction to the Food Bank as a partner, benefits of membership, expectations, and means to maintain a successful partnership.

Mastering Your Meal Service

In this training we will provide in-depth insight on inventory management, how to pack a balanced pantry bag, and general considerations surrounding food safety.

Nutrition Education Trainings

During these trainings guidelines for nutritious meals and simple methods for healthy cooking will be shared. This will be a hands-on-training where participants will prepare two featured recipes.

TEN Training Revolutions

This training invites members to learn in depth about the Tiered Engagement Network (TEN) and how it works. In this training, members will also obtain technical training on how to send and receive referrals using the TEN Tracker.

Introduction to SNAP Training

This training invites members to learn in depth about the Tiered Engagement Network (TEN) and how it works. In this training, members will also obtain technical training on how to send and receive referrals using the TEN Tracker.

Use your voice for change.

Together we can drive policy improvements that will help end hunger for our neighbors and our communities.

City Action

From one New Yorker to another, tell City Hall that no one deserves to go to bed hungry in the greatest city on earth.

State Action

Push Empire State anti-hunger programs ever upward. Urge Albany to stand against hunger for all New Yorkers.

federal action

Take your voice to Capitol Hill and fight for a stronger anti-hunger safety net for a stronger New York.

Sign Up for Action Alerts

Stay on the cutting-edge of important policy updates and always know where your voice is needed!

More Ways to Serve Your Clients


Tiered Engagement Network (TEN)

Interested in Joining TEN? Does your agency refer clients for SNAP, health insurance, or other benefits?  Do other agencies refer their clients to you? It can be hard to find out what happens to clients after they are referred for benefits or other services – but not anymore. TEN links agencies in the same neighborhood to one another with the TEN Tracker, an easy-to-use database that tracks referral outcomes. TEN also connects agencies with local partners who help clients access benefits in their own communities, without ever having to go into government offices.


A client-choice program allows clients to select the food they will take home. The client-choice model allows pantries to honor individual food preferences, better meet the dietary needs of their clientele, reduce waste, and stretch limited resources.


Earned Income Tax Credit (EITC), SNAP, and other income support services offer clients a vehicle out of food poverty, while empowering your community and increasing your program’s profile. Learn to spot and screen eligible clients for well-deserved benefits.


Food Bank’s Campus Pantry program helps bridge the meal gap for NYC students by giving them access to emergency food.  School pantries are designed like a grocery store, allowing students and their families to select their own healthy food, including fresh produce, for their pantry bags and backpacks.


Just Say Yes to Fruits and Vegetables (JSY) is a SNAP Education (SNAP-Ed) project dedicated to improving the health of low-income families in New York. JSY nutritionists teach fun and easy workshops on practical nutrition that include interactive discussions and healthy recipe demonstrations.


CookShop in Schools gives low-income families the knowledge and skills to enjoy a healthy diet on a limited budget. Participants are engaged through a variety of hands-on nutrition workshops, fun meal planning activities, and other offerings, tailored for children and adults alike.


Community CookShop, a joint venture of Food Bank and the Mario Batali Foundation, is rooted in a belief in the power of hands-on learning to equip families for a more healthful future. This interactive education program brings families together to develop nutrition knowledge and cooking skills.
Main Office (Map)
39 Broadway, 10th Floor
New York, NY 10006
Hours of Operation: Monday – Friday, 9am – 4:30pm
Warehouse (Map)
Hunts Point Cooperative Market
355 Food Center Drive
Bronx, NY 10474
Hours of Operation: Monday – Friday, 9am – 4:30pm

Reach Us by Phone

Call the new and improved Member Customer Service Line, 212.566.7855, option 3. Then select from the following options:

  1. Speak with someone on our Logistics team to place an order, check the status of an order, or confirm a delivery.
  2. Speak with someone on our Member Services team about all other program questions, inlcuding holds, grant balances, etc.

Food Orders

Order by Phone
212.566.7855, option 3, or 718.991.4708 
Hours of Operation:
 Monday – Friday, 9am – 4:30pm
Online Ordering System
Hours of Operation: 24 hours a day, 7 days a week

Benefits Access & SNAP (food stamps)

For questions about Benefits Access and SNAP training and outreach, please email eitc@foodbanknyc.org.

Just Say Yes to Fruits & Vegetables (JSY)

For questions about JSY, please email jsy@foodbanknyc.org.

EITC & Free Income Tax Services

We’re making a special effort to get those who qualify for the Earned Income Tax Credit to claim their benefits. To learn how you can participate and earn capacity grants, please email EITC@foodbanknyc.org or call 646.930.0317.

Access the CookShop Database

If you have any questions or experience any issues accessing the CookShop Database, please contact us at cookshop@foodbanknyc.org.

Join Our Network

Food Bank For New York City offers our network of qualified community-based member programs a series of services aimed at increasing capacity and efficiency as well as connecting them to the city’s larger hunger-relief community. With a range of services — covering areas of Food Sourcing & Distribution, Nutrition & Health Education and Financial Empowerment — provided to our network, the Food Bank seeks to ensure the quality and overall effectiveness of the assistance available to New Yorkers in need by stipulating membership criteria for our network.

Membership is open to community-based member programs providing meals or food packages such as food pantries, soup kitchens, senior centers, shelters, daycare centers and rehabilitation programs.

Browse our membership criteria below. If you are interested in becoming a Food Bank network member, please review this list and contact us via email at memberservices@foodbanknyc.org.

Membership Criteria

  • Your food assistance program must be located in an area of targeted recruitment as established by the Food Bank For New York City. This is done to make sure that the Food Bank’s resources are allocated strategically into all neighborhoods with need throughout the five boroughs.
  • Your organization is an established food program or distributor that has been in operation once a week for a period of at least three months.
  • Your food program is a tax-exempt organization as described in the 501(c)(3) of the Internal Revenue Service of the US Treasury Department. A copy of your organization’s 501(c)(3) must be provided.
  • Your food program is located in a “community of need” or serves a special-needs population.
  • Your food program agrees to provide the Food Bank with the names of individuals authorized to take full responsibility for the program’s services, including board members, staff and volunteers.
  • Your food program does not operate out of a personal residence.
  • Your food program does not share space with programs from other organizations. Your storage area holds only those items issued for the use of your organization.
  • Your food program serves New Yorkers in need free of charge. (Department for the Aging programs within our network are able to solicit voluntary donations.)
  • Your food program does not and will not sell, transfer or barter items. (Transfer includes the removal of any Food Bank–delivered product from the approved site to any other location.)
  • Your food program provides food free to all clients. Clients are not asked for donations or requested to participate in religious services to receive food.
  • Your food program does not discriminate on the basis of race, color, religious beliefs, age, disabilities, sex or sexual preference.
  • Your food program keeps records of the number of people served and inventory-control records to monitor the food product. Proof of these records must be shown before membership is granted.
  • Your food program maintains high standards of sanitation and food safety with regard to food storage, distribution and meal preparation.
  • Your organization is willing to have its site(s) visited as needed by a representative of the Food Bank.
  • Your food program agrees to place an order for food within the first three months of membership or forfeits its membership. Your food program must place orders for food at least once every three months thereafter or risk inactivation of your participation.
  • Your food program agrees to complete meal-count reports on a monthly basis and submit to the Food Bank for purposes of reporting.
  • Your food program agrees to provide the Food Bank with necessary information regarding any change in program/administrative location, primary staffing, structure etc. in a timely manner.
  • Your food program practices active means of encouraging participation and utilization of your services to all segments of the community. (e.g., outreach, flyers, etc.)
  • Your food program maintains sufficient storage space to receive product.
  • Your food program will have appropriate personnel present at your delivery location on the days of scheduled deliveries to receive products from the Food Bank.
  • Your food program maintains at least one active email address and has regular access to the Internet, either on- or off-site.